Privacy Policy

1. Introduction

Movoice AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and services.

2. Information We Collect

2.1 Personal Information

• Name and email address (via authentication providers)
• Phone numbers (for voice call functionality)
• Business information you provide
• Payment information (processed securely by third-party providers)

2.2 Usage Data

• Call logs and transcripts
• Agent configurations and settings
• Analytics and performance metrics
• Device and browser information

2.3 Third-Party Integrations

When you connect third-party services (Google Calendar, Calendly, etc.), we access only the data necessary to provide our services, such as calendar availability for booking appointments.

3. How We Use Your Information

• Provide and maintain our AI voice agent services
• Process voice calls and generate transcripts
• Enable calendar integrations for appointment booking
• Send service notifications and updates
• Improve our services and develop new features
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (Twilio, OpenAI, Google, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your account settings. You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent

8. Cookies and Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings.

9. SMS/Text Messaging

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Movoice AI. These messages may include:

• Appointment reminders and confirmations
• Service notifications and updates
• Account verification codes
• Customer support communications

9.1 Opting Out

You can opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us at support@movoice.ai to be removed from our messaging list.

9.2 Message Frequency & Rates

Message frequency varies based on your account activity and communication preferences. Standard message and data rates may apply depending on your mobile carrier.

9.3 No Sharing of Mobile Numbers

Your mobile phone number and contact information will never be shared with or sold to third parties for marketing purposes. We only use your phone number to provide you with the services you have requested.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@movoice.ai
Website: https://movoice.ai